Information We Collect

We may collect:

• name, email, phone number, and billing details
• reservation and payment information
• device, browser, and analytics data
• communication history via email, SMS, or forms

How We Use Information

We use your information to:

• manage reservations and guest services
• process payments
• provide support and communications
• improve website and service performance
• send confirmations, updates, and marketing messages
• comply with legal obligations

We do not sell personal information.

SMS Communications

By opting in, you consent to receive reservation updates, reminders, and occasional promotional messages.

Message frequency varies. Standard message and data rates may apply. Reply “STOP” to unsubscribe or “HELP” for assistance.

Cookies and Tracking

We use cookies and analytics tools to improve functionality, personalize experience, and analyze traffic.
You may disable cookies in your browser, though some features may be limited.

Data Sharing

We may share information with trusted third-party providers (such as payment processors, booking platforms,
and analytics tools) strictly to operate our services.

We may also disclose information if required by law or to protect our rights and users.

Security

We use industry-standard safeguards to protect your information. However, no system can be guaranteed completely secure.

Children’s Privacy

This website is not intended for individuals under 18. We do not knowingly collect data from minors.

Booking and Cancellation Policy

Cancellation Terms

For stays under 28 nights:

• full refund minus 3% processing fee if cancelled more than 14 days before check-in
• 50% refund minus 3% fee if cancelled 7–14 days before check-in
• non-refundable within 7 days of check-in

For stays 28 nights or longer:

• full refund minus 3% fee if cancelled more than 30 days before check-in
• non-refundable within 30 days of check-in

These policies apply regardless of weather, travel disruptions, illness, or other external circumstances.

Payments and Reservations

All payments are processed securely through third-party providers. Once confirmed, reservation dates are secured
exclusively for the guest, and preparation services begin immediately.

Third-Party Services

We may use external providers for payments, analytics, messaging, and booking management.
We are not responsible for their independent policies or actions.

Changes to Terms

We may update these terms at any time. Continued use of the website constitutes acceptance of any changes.

Contact Information

First Coast Luxe
Operated by SOUTHERN HOSPITALITY & VITAMIN SEA LLC

Email: hello@firstcoastluxe.com
Phone: 904-716-9261